Refund policy
Silverlining Scents Return & Refund Policy
Effective Date: October 20, 2026
At Silverlining Scents, we want you to love every scent you bring into your home, car, and everyday life! We take pride in creating products that help make your spaces smell amazing. If you experience an issue with your order, we are here to help.
1. All Sales Are Final
Due to the personal nature of our scented products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect scent selections made by the customer, fragrance preferences, or dissatisfaction with a scent’s strength.
Please review your order carefully before completing your purchase.
2. Damaged, Defective, or Incorrect Items
Your satisfaction matters to us. If you receive an item that is damaged, defective, leaking, or different from what you ordered, please contact us within 7 days of delivery.
To request assistance, please provide:
- Your order number.
- A brief description of the issue.
- Clear photos of the damaged, defective, or incorrect item and its packaging, when applicable.
Once we review your request, we will determine the appropriate resolution, which may include a replacement or refund.
Please do not discard damaged items or packaging until we have reviewed your claim.
3. Shipping Issues
Silverlining Scents is not responsible for shipping delays caused by the carrier, weather, or circumstances beyond our control. If your package arrives damaged or appears to be lost, please contact us so we can review the situation and help determine the next steps.
If tracking shows your order was delivered but you cannot locate it, please check your delivery area and contact the shipping carrier. You may also contact us for assistance.
4. Order Changes and Cancellations
We work hard to process orders promptly. If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed, prepared for shipment, or shipped, we cannot guarantee that changes or cancellations can be made.
5. Refunds and Replacements
Approved refunds will be issued to the original payment method when applicable. Processing times may vary depending on your payment provider.
Replacement items are subject to product availability. If a replacement is unavailable, we will discuss an appropriate alternative resolution.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@silverliningscents.com.
Thank you for supporting Silverlining Scents! We appreciate your business and the opportunity to bring a little fragrance and joy into your life.
Silverlining Scents — Let your favorite scents brighten your day!